Privacy notice

Welcome to Dukan.com.np (the "Site") operated by Dukan Pvt Ltd. We are committed to safeguarding your privacy and ensuring the protection of your personal information. Please take a moment to familiarize yourself with our Privacy Policy.

This Privacy Policy outlines how we collect, use, and, under certain conditions, disclose your personal information. It also elucidates the measures we've implemented to secure your data. By accessing the Site directly or through another platform, you agree to the practices described in this Privacy Policy.

Data Protection and Trust

At Dukan Pvt Ltd, we understand that data protection is a matter of trust, and your privacy is paramount. We commit to using your name and other information only in ways outlined in this Privacy Policy. We collect information only when necessary and relevant to our interactions with you. Information will be retained only as long as required by law or relevant to the purpose for which it was collected.

Anonymous Browsing

You can visit the Site and browse without providing personal details. During anonymous visits, we cannot identify you unless you have an account and log in with your credentials.

Data Collection

We may collect various information when you place an order on the Site. The collected data may include:

For Buyers:

  • Identity data: name, gender, profile picture, date of birth
  • Contact data: billing address, delivery address, email address, phone numbers
  • Biometric data: voice files, facial features for voice search and facial recognition
  • Billing account information: bank account details, credit card details
  • Transaction records/data: order and payment details, user clicks, product and service-related information
  • Technical data: IP address, device information, browser type, cookies, etc.
  • Profile data: username, password, account settings, order history, preferences
  • Usage data: Site interaction details, time spent, items searched for, access times, and website statistics
  • Location data: when you share your location through photographs or videos

For Sellers:

  • Identity and contact data: name, date of birth, company details, address, email, phone number
  • Account data: bank account details, statements, credit card details
  • Transaction data: order and payment details, product and service-related information
  • Technical data: IP address, device information, browser type, cookies, etc.
  • Profile data: username, password, order history, preferences
  • Usage data: Site interaction details, time spent, items searched for, access times, and website statistics
  • Location data: when you share your location through photographs or videos

Use of Information

We use the collected information to:

  • Process orders and provide services
  • Facilitate use of the Site and administer accounts
  • Deliver products and provide customer support
  • Verify and process payment transactions
  • Send marketing and promotional information (with user consent)
  • Ensure legal and operational compliance
  • Conduct analytics, research, and business development

Third Parties and Links

We may share your data with third parties, affiliates, and service providers for the purposes mentioned in this Privacy Policy. External links on our Site may direct you to third-party websites, and we are not responsible for their privacy practices.

Cookies

We use cookies, web beacons, and similar technologies for the functionality of the Site. Accepting cookies is not obligatory, but it may affect certain features like the shopping cart. You can manage cookie settings through your browser.

Security

We employ technical and security measures to prevent unauthorized access, loss, or damage to your information. While no method is entirely secure, we continuously review and enhance our security protocols.

Your Rights

You have the right to access and correct your personal data. You can request to stop using your data for direct marketing purposes. If you have concerns about your data, you can contact our customer services.

Minors

We do not sell products to individuals below 18 years old, and we do not knowingly collect personal data from minors. If you allow a minor to use the Site, you consent to their data processing and agree to be responsible for their actions.

This Privacy Policy outlines our commitment to protecting your privacy. For any queries or concerns, please contact our customer services at 9808594953, [email protected]. Dukan Pvt Ltd reserves the right to update this Privacy Policy as necessary.